"One of the UK's leading specialists in financial mis-selling…"
The Times
We’re here to support you:
Our award-winning service goes beyond simply recovering your losses. We strive to secure what you could have earned if your savings had been properly invested. For example, see how we succeeded in the landmark Adams v Options SIPP case.
Our commitment to quality ensures a faster process and better outcomes. With us, you’re in safe, experienced hands every step of the way.
Contact us for your FREE consultation, and let’s get started with your claim today.
Answer a few quick questions to see if you may have a claim. Request a free callback and one of our specialists will explain your options in a no-obligation conversation.
With over 17 years’ experience in financial negligence, pension and investment mis-selling, and fraud recovery, our expert solicitors are trusted to handle even the most complex claims.
Since 2007, we’ve secured over £150 million for clients who were victims of scams, mis-sold pensions, or bad financial advice—proving our ability to deliver meaningful results.
Our 90% success rate for claims taken on, giving you the strongest chance of success.
We take the risk out of making a claim. You pay nothing unless we win, with fair, transparent fees based only on what we recover for you.
From mis-sold investments and pensions to complex fraud and scam recovery, we’ve helped thousands of clients reclaim their losses and secure justice.
As a fully regulated practice (SRA No. 468940), we meet the highest professional and ethical standards across every case we handle.
She had a final salary occupational pension plan which was valued at slightly over £73,000. She met with a financial adviser and was told that higher levels of return could be obtained by making a transfer to alternative funds.
He approached us for advice and we acted on his behalf in a claim for compensation for both the capital and interest that had been lost on the investment. We were able to negotiate a settlement of his claim. He received a total of £56,500 in compensation.
Mr R had a pension fund worth over £340,000 and met with a financial adviser to discuss his retirement options. He was persuaded to put the full amount into an investment plan and to draw income at a rate of £20,000 per year.
We took on a landmark case against Mr Adam’s Self-Invested Personal Pension (SIPP) provider, dedicating years to the fight despite an initial loss in the High Court. Through relentless effort, we secured a groundbreaking victory in the Court of Appeal, which held SIPP operators accountable for failing to conduct proper checks on introducers, investments, and regulatory compliance. Our success has enabled thousands of pensioners to recover their lost pensions.
We pursued Liberty SIPP Limited in a group claim involving multiple claimants whose pensions had been defrauded by unregulated introducers and advisers. We fought tirelessly on behalf of our clients in the High Court for years. Liberty SIPP went into liquidation, allowing our clients and other investors to recover their lost pensions through the Financial Services Compensation Scheme.
We led the landmark Berkeley Burke SIPP Litigation, securing a Group Litigation Order from the High Court and acting as Lead Solicitors. Over several years, we relentlessly fought for hundreds of claimants whose pensions were defrauded by unregulated introducers and advisers. These SIPP providers went into liquidation, enabling our clients and many other investors to reclaim their lost pensions through the Financial Services Compensation Scheme.
Until recently, the Courts and the compensation redress bodies (the Financial Ombudsman Service and Financial Services Compensation Scheme) awarded compensation based on what victims who had invested had actually lost plus an appropriate amount of interest. For claims with the redress bodies, this is capped at £85,000.
However, in our landmark case of Adams v Options SIPP, the Court determined that a fairer method of compensation for pension mis-selling victims was the “notional transfer value” of their pensions. This means that they are entitled to be compensated for what their pension would have been worth if it had stayed with the previous pension provider (typically a mainstream pension investment) before the mis-selling occurred and they were persuaded to transfer their pension into the investment where they lost money. At the moment, FOS and the FSCS are only accepting this method of compensation for losses arising after 1 April 2021 (when our landmark Adams v Options SIPP case was decided); however, we are currently challenging this and arguing that this method of calculation should retrospectively apply to victims before this date
We will still look at this for you. We have taken on and been successful in many claims that have been rejected by banks and IFA’s and also rejected by the Financial Ombudsman Service (FOS).
We follow a tariff of charges set out by our regulator as follows:
| Redress amount | Maximum rate | Maximum charge |
|---|---|---|
| £1 – £1,499 | 30% | £420 |
| £1,500 – £9,999 | 28% | £2,500 |
| £10,000 – £24,499 | 25% | £5,000 |
| £25,000 – £49,499 | 20% | £7,500 |
| £50,000 or above | 15% | £10,000 |
Call or email us. There is absolutely no obligation to proceed and if you tell us what’s happened, we will briefly explain if we think you have a claim and the procedure for filing a claim and the time limits that apply.
That’s not a problem, just call or email and we will advise you if you have a claim and the time limits that apply. You don’t have to proceed but we do hope that if you do decide to proceed later, you will think about using our services. We believe we offer an unrivalled service and have righted many wrongs for our clients. We have countless recommendations, commendations and “thank you’s” from our clients.
Provide your details to start your free eligibility check. You’ll be guided through a few short questions so we can direct you to the right specialist and assess how we can help.
You do not need legal representation to make a financial services claim. You can complain yourself at no cost and under FCA rules, the financial services provider must provide a response. If you feel this is unsatisfactory, you can complain to the statutory redress bodies, the FOS and FSCS who can award you compensation. This is a free service.
The information appearing within this website does not constitute legal advice and is provided for general information purposes only. No warranty, whether express or implied, is given in relation to such material, and we do not accept any liability for reliance on it.
Neglect Assist is a trading style of Wixted & Co Solicitors which is authorised and regulated by the Solicitors Regulation Authority (SRA) A copy of the SRA handbook can be obtained from www.sra.org.uk. Wixted & Co Solicitors, 57 Putney Bridge Road, London SW18 1NP.
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