Privacy Policy – Your Data, Protected by Experts You Can Trust

General Data Protection Regulations

Our Firm

Wixted & Co Limited t/a Neglect Assist is a limited company registered in England and Wales (company number. 6243291.) Our registered office is 57 Putney Bridge Road, London, SW18 1NP. We are authorised and regulated by the Solicitors Regulation Authority (SRA). We are registered with the Information Commissioner’s Office (ICO). We are the ‘data controller’ for any personal information we hold about you.

Our Commitment To You

We are a specialist firm of solicitors committed to client confidentiality and safeguarding your personal information. We never pass or sell your details for marketing purposes unless you specifically instruct us to do so.

Why We Need Your Personal Information

We need to obtain and process your personal information so we can provide you with high-quality legal advice and services. It allows us to collate and maintain proper records. This information can include your:

• full name
• date of birth
• address
• email address
• phone number
• National Insurance number
• financial details
• any other personal details necessary to provide you with legal advice and services

Legal Basis

We must have a legal basis for processing your information under data protection laws. These are:

• so we can provide you with legal advice and services
• to comply with our wider professional and legal obligations, for example, under money laundering or crime prevention regulations

If none of these reasons apply, we may ask for your specific consent.

Depending on your type of claim, we may need to ask you for and process personal sensitive data such as:

• health information
• racial or ethnic origin
• trade union membership

But we will only do so if it is necessary to deal with your claim properly.

Consent

If we have obtained your specific consent in specific situations to collect or use your personal information, you can withdraw this consent at any time by directly contacting the member of staff dealing with your enquiry or case. Alternatively, you can:

• email us – [email protected]

This will not affect any processing of your personal information we have undertaken before your consent is withdrawn. We may need to ask you some questions to verify your identity. It will be noted in our records that your consent has been withdrawn.

Sharing Your Personal Information

We may have to pass on your personal information to third parties or organisations. For example, and depending on your type of claim:

• experts (such as medical, engineering or financial professionals)
• barristers
• the Court
• your opponent or their representatives
• trusted suppliers (IT, secure archiving providers or health agencies)

We will share your personal information with them on a confidential basis wherever possible. The member of staff dealing with your claim will let you know when and with whom we intend to share this information.

Transferring Information Overseas

We will not transfer your information outside of the European Economic Area (the “EEA”). We will obtain your specific consent should we need to do so at any future point. We will take all necessary steps to ensure this is subject to the same safeguards as those applied within the EEA.

Information Retention

We usually keep your information for a period of six years following the completion of the work we do for you. This is to comply with regulatory requirements and ensure our company records are suitable to maintain the correct level of insurance to protect both clients and non-clients. Your information will not be kept indefinitely or for reasons incompatible with applicable data protection law, including the General Data Protection Regulations.

Your Rights

You are classed as a ‘data subject’ with the following legal rights:

• access – you can ask for a copy of the personal information we hold about you
• rectification – you can ask us to correct any information we hold about you that is not accurate or complete
• to be forgotten – you can ask for personal information we hold about you to be erased from our records in certain circumstances. We will
• explain if we are unable to meet this request, should it come into conflict with another legal obligation we have
• restriction of processing – you may be able to restrict how we process your information in certain circumstances
• portability – in some situations, you may have the right to have some types of information we hold about you transferred to another organisation
• to object – you can object to certain types of processing, such as direct marketing
• to object to automated decision-making, you can object to important decisions or evaluations being made about you by an automated process without human involvement

General

If you wish to discuss or exercise any of the above rights, please write to us for the attention of the Data Protection Officer:

• by post – 57 Putney Bridge Road, London, SW18 1NP
• by email – [email protected]

Should you have any concerns or complaints about how we have handled your personal information, please contact our Data Protection Officer using the details above. If you are unsatisfied with our response, you can contact the ICO:

• by post – Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• by telephone – 0303 123 1113 or 01625 545 745
• by website – ico.org.uk/concerns/handling/