Frequently Asked Questions (FAQs) | Fraud, Scam & Mis-Selling Solicitors UK

Our solicitors begin with a free consultation, review your documents (if available), and investigate where your money went. We then pursue recovery through negotiations, legal claims, or compensation schemes.

That’s a very natural concern. Neglect Assist is a fully regulated UK law firm, authorised by the Solicitors Regulation Authority (SRA). We operate under strict professional standards, and our No Win No Fee guarantee ensures you won’t risk further losses

Absolutely. Scams are designed to be convincing, and thousands of people are targeted every year. You are not alone. We treat every client with discretion and respect, focusing on recovering your money.

Yes. We understand that scammers often cover their tracks. Our team will investigate and work with whatever evidence you can provide to build the strongest possible case.

It depends on the case complexity, but most matters are resolved within 3 months.

The difference lies in whether the risks and suitability of the product were properly explained to you. If you were advised to take on investments that didn’t match your needs, risk profile, or financial situation, you may have been mis-sold.

Warning signs include pressure to invest quickly, unrealistic guarantees, or unregulated advisers. If you were misled or deceived, it may qualify as fraud.

Not at all. Even if you signed, advisers still have a duty to ensure products were suitable and properly explained. Signing a form doesn’t excuse poor or negligent advice.

We may pursue claims against advisers, institutions, or via compensation schemes such as the FSCS.

Many clients are surprised at how much compensation they can recover, even in complex cases. We’ll give you a realistic assessment upfront so you can make an informed decision before proceeding.

If you were advised to transfer out of a workplace pension into a private scheme without understanding risks, or into unsuitable high-risk funds, you may have been mis-sold.

Compensation is based on restoring you to the position you’d be in, if not mis-sold, often thousands of pounds.

Not necessarily. Many mis-sold pension cases are still eligible even if they happened over a decade ago. We can quickly assess whether your claim is still valid during your free consultation.

No. Pursuing a mis-selling claim will not reduce your pension fund or harm your retirement savings. The goal is to recover losses from the adviser or institution who mis-sold the product.

You can make a claim yourself or make an application to a redress body, such as FOS or the FSCS. This is a free service. We believe we add value to the preparation of claims by presenting them in the best possible light, supported by applicable law and regulation and maximising the prospects of a successful outcome.

Negligence occurs when an adviser fails to meet professional standards, such as recommending unsuitable products, ignoring your risk profile, or failing to explain the consequences of their advice. It’s more than just “bad luck”; it’s a breach of duty.

No. Our solicitors specialise in gathering evidence and building strong cases. We make the process as straightforward as possible for you.

Yes. We have successfully challenged major financial institutions on behalf of our clients. With our No Win No Fee model, you have expert legal representation without the financial risk of taking on a large opponent.

It means you pay nothing up front. Our fees are only charged if we win your case. If your claim is unsuccessful, you don’t owe us a penny.

Our success fee is a percentage of your compensation. Additional costs (such as expert reports or court fees) are clearly explained before you proceed. You’ll never be surprised by hidden charges.

No. You’ll receive a client care letter and funding agreement that explains your rights and obligations. There are no hidden lock-in clauses.

No. Our guarantee is No Win No Fee—if we don’t win your case, you don’t pay us. That way, you’re never out of pocket.

Our cancellation and refund policy is outlined in writing before you sign. You’ll always know how to stop your claim if you wish.

Our tariff of fees is set by our regulator. As a regulated law firm, our fees reflect specialist expertise, strict compliance, and client protections. We operate on a No Win No Fee basis, so our interests are aligned with yours.

Everything we agree with you is documented in writing. This includes your client care letter and funding agreement, which clearly explain your rights, obligations, and our No Win No Fee promise.

Not necessarily. Even if you think your case is out of time, we encourage you to speak with us. Many exceptions exist, and we can assess eligibility quickly and free of charge.

Yes. Many of our clients come to us after a bank or Ombudsman has rejected their claim. Our legal approach allows us to revisit cases and often achieve successful outcomes where others have failed.Yes. Many of our clients come to us after the a bank or Ombudsman has rejected their claim. Our legal approach allows us to revisit cases and often achieve successful outcomes where others have failed.

In most cases – yes, if your pension, investment, or financial product was UK-based. We can assess international eligibility during your free consultation.

Definitely. We explain everything in plain English without jargon, so you’ll always know what’s happening.

Yes. Scammers and negligent advisers often leave gaps. We investigate thoroughly with whatever evidence you can provide.

Yes. Neglect Assist is a fully regulated law firm, authorised and supervised by the Solicitors Regulation Authority (SRA). Every case is managed by qualified professionals, not unregulated claims handlers.

We specialise in recovering compensation for victims of financial mis-selling, fraud, scams, and professional negligence. We’ve secured over £150M for clients and maintain a 90% success rate in accepted cases. Success is measured by compensation recovered, and every client receives transparent updates about their own outcome.

As an SRA-regulated law firm, we are bound by strict professional conduct rules. Clients are protected by our regulator and may escalate complaints to the Legal Ombudsman if necessary.

Neglect Assist is the trading style of Wixted & Co Ltd, a fully regulated UK law firm. firm has decades of experience in financial and professional negligence claims and is authorised and supervised by the Solicitors Regulation Authority (SRA).

Every case is different, but most clients see results within 3-6 months. We keep you updated at every stage, so you’re never left wondering what’s happening.

We review your case, explain your options, and give a realistic assessment of your chances. No obligation to proceed.

If your case is not successful, you don’t pay us anything. That’s the benefit of our No Win No Fee guarantee.

We work with you to gather documentation, investigate financial records, and build a strong legal case.

Your data and financial details are treated with complete confidentiality, following strict GDPR and SRA compliance standards. We only request documents essential to your claim.

We are registered with the Information Commissioner’s Office (ICO) and fully compliant with GDPR. We never sell or share your personal data with third parties, and we follow strict protocols to ensure secure storage and communication.

Absolutely not. Our free consultation is no-obligation. We provide clear advice, and you decide whether to proceed.

You can reach us by phone or email during business hours, and we also offer call-backs. Most clients report strong communication, but if response times matter most to you, we can provide written service standards.

All casework is managed by our in-house solicitors and regulated legal staff.

We specialise in financial negligence and mis-selling cases, meaning our solicitors are highly experienced in this exact area of law. Many firms handle claims as a sideline; we focus on them full-time.

No. You do not need legal representation to make a financial services claim. You can complain directly to the financial services provider at no cost, and under FCA rules, they must provide a response. If you are not satisfied with their reply, you can escalate your complaint to the statutory redress bodies — the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) — who may award you compensation. This is a free service.

However, many clients choose our services because we:

• Handle all paperwork and communications
• Have specialist expertise in complex cases
• Achieve a 90% success rate for our clients
• Operate on a No Win No Fee basis

You can make a claim yourself or application to a redress body, such as FOS or the FSCS. This is a free service. We believe we add value to the preparation of claims by presenting them in the best possible light, supported by applicable law and regulation and maximising the prospects of a successful outcome.

We are a regulated UK law firm, supervised by the Solicitors Regulation Authority (SRA).

While no firm succeeds 100% of the time, our track record includes over £150M recovered for clients. Our No Win No Fee model means you’ll never lose money if your case doesn’t succeed.

Yes. We are GDPR-compliant and registered with the ICO. Client information is stored securely, and sensitive communications are encrypted where appropriate.

Yes. All cases are managed by qualified solicitors with expertise in financial negligence and mis-selling law. We are fully transparent about our regulation and professional credentials.

We aim to engage constructively with client feedback, whether positive or negative. Where appropriate, we respond publicly, but we always encourage direct resolution through our formal complaints process.

We follow GDPR requirements, are ICO-registered, and use secure systems to protect your data. For extra reassurance, we can explain how we safeguard communications and documents.

While we don’t currently publish a formal CSR or ESG report, we are committed to operating responsibly as a regulated law firm. If these values are important to you, we can share details of our policies on request.

We are part of an established law firm with a strong trading history. Our financial stability is underpinned by regulatory oversight and professional indemnity insurance, which protects every client.

SRA rules guarantee that your case and funds are protected. In the unlikely event of closure, your file would be transferred to another regulated solicitor, ensuring full continuity and security.

Neglect Assist is backed by Wixted & Co Ltd, a long-established law firm since 2001. Our focus on financial negligence cases ensures we remain a specialist in this area, with long-term commitment to clients.