"One of the UK's leading specialists in financial mis-selling…"
The Times
The decision to move into a care home can be a stressful time for both the individual and their families. With fees for a residential care home place reaching an average of £2,500 per month (and often exceeding this amount), it is natural that careful consideration needs to be given as to how these costs will be met.
A pensioner may have relatively significant sums of capital available to put towards the cost of their future care. This money can come from life savings, or may even be raised from the sale of their home. It is of vital importance to receive good and proper financial advice from a professional. The consequences of poor or wrong advice could be devastating and lead many elderly people or their families to lose thousands.
It is of vital importance to receive good and proper financial advice from a professional. The consequences of poor or wrong advice could be devastating and lead many elderly people or their families to lose thousands…
It is increasingly the case that pensioners are being advised to invest vast sums of money into bonds which produce an income. This is then used to either meet or contribute to monthly care home fees.
For the majority of elderly people or their families, such investments are not suitable. There are a number of inherent risks that financial advisers should have been aware of and advised upon.
If they failed to do so, and you have suffered financial loss as a result, you may have grounds for a No Win, No Fee claim. Financial advisers typically have indemnity insurance to cover the cost of such claims.
The potential problem with such bonds is that they are routinely invested in the stock market or other volatile investments, where there are inherent risks. This means that the value of the bond can fall significantly if there is a fall in the share or market asset prices. The potential losses are illustrated in the following example;
Initial investment amount: £100,000
Market Fall: 30%
Loss: £30,000 plus interest on the initial amount
This can lead to a dramatic fall in the level of income being provided by the investment, which can then result in elderly people and their families facing difficulties in meeting the continued cost of care.
The problem is compounded by the fact that many of these types of bonds are invested for stipulated periods of time; commonly for periods of between 5-10 years. There can be huge financial penalties if the investor attempts to withdraw even some of the capital before the end of the stated term. This has the effect of locking up the capital and leaving the elderly investor or their families powerless to address the situation should losses begin to arise.
The bond may also have a clause which provides that if the investor dies within the investment term, any remaining capital in the bond will either be forfeited or the return offered will be minimal. This is a particular problem where the investor is, for example, suffering from health conditions or at a very advanced age. There are some examples of where people have been sold such bonds when they are aged well into their 90’s.
There are many alternatives to these types of investments available, which may have provided the elderly investor or their families with a greater level of flexibility and security. In certain situations, financial advisers can fail to properly consider and advise upon these alternatives.
If you believe a financial adviser has;
or acted negligently in any other way, please get in touch with us for free, non-obligation advice, and we’ll call you back.
Any investment designed to meet or contribute towards care home fees should provide an adequate amount of money to meet this need. You can look to recover any capital losses on the initial investment amount, along with additional interest. You can also seek to recover any penalty fees that may have arisen for early withdrawals and commission payments. Neglect Assist can investigate and advise upon the level of loss suffered and may be able to represent you in a No Win No Fee claim.
We offer an absolute and guaranteed No Win, No Fee agreement; it’s that simple. If successful, we take a fee of up to 20% (plus 4% VAT) * Of the award of compensation. If unsuccessful, our clients pay us nothing.
We follow a tariff of charges set out by our regulator as follows:
| Redress amount | Maximum rate | Maximum charge |
|---|---|---|
| £1 – £1,499 | 30% | £420 |
| £1,500 – £9,999 | 28% | £2,500 |
| £10,000 – £24,499 | 25% | £5,000 |
| £25,000 – £49,499 | 20% | £7,500 |
| £50,000 or above | 15% | £10,000 |
Answer a few quick questions and request a free callback. Our team will contact you for a no-obligation chat and explain the next steps.
With over 17 years focused on investment mis-selling, including Unregulated Collective Investment Schemes (UCIS) and complex investment products, we have the knowledge and experience to handle your claim confidently.
We’ve recovered more than £150 million for individuals mis-sold unsuitable or high-risk investments—helping people reclaim what they lost and protect their future.
With a 90% success rate for investment mis-selling cases we take on, you can trust us to pursue your claim with confidence and determination.
We work on a No Win, No Fee basis—absolutely no financial risk to you. Our fees are transparent, fair, and only calculated as a percentage of what we recover.
As a fully regulated law firm (SRA No. 468940), we’re trusted to handle your investment claim with complete professionalism.
Your case will be handled personally by an experienced solicitor from start to finish—no juniors, just expert, tailored service every step of the way.
We keep you informed every step of the way — from your free initial consultation right through to recovering your money. Our team of solicitors, with over 17 years’ specialist experience in investment negligence, will handle everything for you so you’re never left in the dark.
We understand that mis-sold investment victims have already lost money, so we offer a “No Win, No Fee” Agreement.
What This Means for You
Care home fee investment claims often involve unsuitable financial planning advice given to vulnerable or retired investors. Explore related negligence and investment recovery services below.
These are commonly single lump sum investments that are designed to either meet or contribute towards the cost of care home fees. It is often the case that an elderly person acts upon professional advice to invest all, or a significant proportion, of their life savings or capital raised through a property sale into a bond. This then provides an income, but significant losses can be suffered if there is a fall in share prices or other market values.
Further losses may be suffered if withdrawals from the capital are made within the stipulated investment term, or if the investor should die.
Yes. You may, for example, be acting for someone under a power of attorney arrangement, in which case we can advise you directly. We can also help if the investor has since passed away as any potential claim can be brought on behalf of their estate by their appointed representatives.
We can still consider claims where this is the case. Financial advisers will usually have professional indemnity insurers and it may be possible to claim from them. It is also possible that there are other connected parties involved who it may be possible to pursue legal action against.
If there are no viable avenues to pursue for a claim, we can also consider and advise upon action through the Financial Services Compensation Scheme, which is a service where compensation may be obtainable where the financial adviser has ceased trading and there is no valid insurance cover.
We will still look at this for you. We have taken on and been successful in claims that have been rejected by a financial adviser or their insurers.
No, we will be able to do most of the necessary paperwork for you and we can obtain any relevant documents from the financial adviser and from any other connected parties on your behalf. You will have to check the details of your claim before it is submitted, but we will assist you with this.
Call us on 0808 175 3532 or email us. There is absolutely no obligation to proceed, and if you tell us what’s happened, we will briefly explain if we think you have a claim and the procedure for filing a claim and the time limits that apply.
We offer a free, confidential consultation to help you understand your legal options. Our specialist solicitors handle professional negligence, pension and investment mis-selling, and fraud recovery claims across England and Wales. From day one, we’ll give you clear, practical advice tailored to your situation.
Provide your details to start your free eligibility check. You’ll be guided through a few short questions so we can direct you to the right specialist and assess how we can help.
You do not need legal representation to make a financial services claim. You can complain yourself at no cost and under FCA rules, the financial services provider must provide a response. If you feel this is unsatisfactory, you can complain to the statutory redress bodies, the FOS and FSCS who can award you compensation. This is a free service.
The information appearing within this website does not constitute legal advice and is provided for general information purposes only. No warranty, whether express or implied, is given in relation to such material, and we do not accept any liability for reliance on it.
Neglect Assist is a trading style of Wixted & Co Solicitors which is authorised and regulated by the Solicitors Regulation Authority (SRA) A copy of the SRA handbook can be obtained from www.sra.org.uk. Wixted & Co Solicitors, 57 Putney Bridge Road, London SW18 1NP.
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