"One of the UK's leading specialists in financial mis-selling…"
The Times
At Neglect Assist, we specialise in helping individuals recover losses from fraud, scams, and investment and pension mis-selling — and we do it with zero financial risk to you. Our No Win No Fee service means you pay nothing unless we successfully recover your money. No upfront costs. No hidden fees. Just expert legal support focused on getting your funds back.
Our No Win, No Fee service is designed to make claiming as straightforward and risk-free as possible. You don’t pay us unless your case is successful — and even then, fees are clearly capped so you know exactly where you stand.
We work under two types of No Win No Fee agreements:
This type of agreement is usually used for cases that could involve court proceedings (litigation), such as professional negligence. If the case is lost, you pay nothing. If the case is won, we recover fixed costs from the other side and a success fee from your compensation. This success fee is calculated as a percentage of our legal fees and reflects two key risks:
We cap this fee at 20% + VAT for most cases.
This is usually used for claims handled outside of court, such as those submitted to redress schemes (e.g. the FCA). Here, we take a flat percentage of the compensation recovered, and nothing if the case is unsuccessful. The Solicitors Regulation Authority (SRA) has introduced a tariff of maximum charges for these types of claims, which we strictly follow. Read more about our fee structure.
A Contingency Fee Agreement differs from a Conditional Fee Agreement because our fees are calculated as a percentage of your compensation, rather than a percentage of our total legal fees — although the final amount is usually capped, so the two can appear similar to you.
While contingency and conditional fee agreements are calculated differently, both are designed to keep things fair, simple, and cost-effective for you.
We only charge a success fee in cases that follow the court process (although most cases don’t). This fee is a percentage of our legal costs and is taken from your compensation — not added on top. It reflects:
Our standard success fee is capped at 20% + VAT, giving you certainty over your outcome. For more complex claims — for example, those involving time-sensitive issues, higher values, or new areas of law — we may charge up to 30% + VAT.
No. If there’s any risk, you might be liable for your opponent’s legal costs, we arrange After-the-Event (ATE) insurance to protect you. For lower-value claims where fixed costs apply, we often take responsibility for those ourselves.
Ready to begin? Check your eligibility today – no risk, no obligation. Start Your Free Case Assessment.
Answer a few quick questions and request a free callback. Our team will contact you for a no-obligation chat and explain the next steps.
Each claim type has different rules and eligibility requirements. Here’s how we help:
With a success rate of over 90% and more than £150 million recovered for our clients, our No Win No Fee service is built on results. Most claims are resolved within 3 to 6 months, offering both speed and certainty. Here are just a few examples of how we’ve helped clients achieve fair outcomes under No Win No Fee agreements.
Situation: Retired couple needed a safe investment after selling business assets.
Issue: Advised to invest in an unsuitable managed fund, underperforming over 6 years.
Outcome: £50,000 compensation secured on a no win, no fee basis.
Situation: Transferred £36,000 pension into a SIPP linked to unregulated teak plantations in Brazil.
Issue: No returns, fund now illiquid.
Outcome: Ongoing no win, no fee claim against Berkeley Burke.
Situation: Invested entire £30,000 pension into Ethical Forestry via Liberty SIPP on unregulated advice.
Issue: Investment collapsed; introducers were unlicensed.
Outcome: No win, no fee claim in progress for full compensation.
You’re legally and financially protected at every stage. We don’t just promise transparency — we back it up with clear, regulated safeguards that protect you from start to finish.
We’re fully authorised and regulated, which means we meet strict professional and ethical standards.
Clients benefit from the Solicitors’ Compensation Fund if something goes wrong.
Every client receives a written agreement outlining your rights, our responsibilities, and how we’ll keep you updated.
Regular updates, clear contact points, and zero tolerance for jargon.
Your personal and financial information is handled with the highest level of confidentiality and security, in compliance with GDPR.
Our initial consultation is free, and there’s no pressure to proceed. We only take on your case if we believe we can win.
We are clear, competitive, and fair in our pricing, and you’ll always know the full cost before you agree to proceed.
For cases that don’t involve the court process but are submitted to a redress body, we follow a tariff of charges set out by our regulator, based on the amount of compensation recovered:
| Redress amount | Maximum rate | Maximum charge |
|---|---|---|
| £1 – £1,499 | 30% | £420 |
| £1,500 – £9,999 | 28% | £2,500 |
| £10,000 – £24,499 | 25% | £5,000 |
| £25,000 – £49,499 | 20% | £7,500 |
| £50,000 or above | 15% | £10,000 |
These limits are in place to protect you and ensure fairness, regardless of the complexity of your case.
Some claims involve more time, urgency, or legal uncertainty. Examples of this include where an urgent time limit must be met and we need to act quickly, where there are two or more opponents involved, or where the case touches on a novel area of law.
Most solicitors charge a percentage of the compensation recovered, not a fixed amount — so higher compensation usually means a higher fee.
For financial mis-selling and fraud claims submitted to a redress body (e.g. the FCA), we follow a fixed tariff set by our regulator — see table above.
For cases that may go through court (e.g. negligence claims), we work under a Conditional Fee Agreement. We settle the vast majority of cases through negotiation and /or mediation, although some cases may require court proceedings to be issued. For such cases, we charge 20% + VAT — or 30% + VAT for complex cases. This is well below the maximum 50% allowed by court rules.
Not all “No Win, No Fee” agreements are the same. While you won’t pay our legal fees if you lose, there could be other costs, so it’s important to understand what’s covered.
Here are two common risks:
To protect you, we either:
If your case is lost or dropped due to poor prospects, you won’t pay our fees — that’s the main benefit.
However, you could face two risks (see above):
Most agreements also include a clause: if you voluntarily pull out of a strong case, we may charge for the work done so far — since the case likely would have succeeded and we would have been paid.
Because we only get paid if the case succeeds, we only take on claims with strong prospects. We carefully assess your documents — and often request records from the opponent — before offering a “No Win, No Fee” agreement. As a result, our success rate is very high for the cases we proceed with.
No — all potential costs should be covered in the “No Win, No Fee” agreement, whether it’s a Conditional Fee Agreement or Contingency Fee Agreement.
Still, always check:
We’ll always explain this clearly before you sign.
Yes — you can withdraw at any time. However, if we still believe your case is strong, most agreements allow us to charge for work done if you choose to pull out. This ensures fairness when we’ve committed time and resources to a case that’s likely to succeed.
If you lose, you won’t pay our legal fees — whether under a Conditional Fee Agreement (for court cases) or Contingency Fee Agreement (for non-court claims).
However, disbursements and opponent’s costs may still apply unless covered by us or insured. See question 2 for details.
It depends on the type of case:
With our No Win No Fee structure, you’re fully protected from financial risk.
Quick facts:
Call us on 0800 587 4444 (Mon–Fri, 9am–5pm)
Email: [email protected] – we respond to all enquiries on the same day.
Provide your details to start your free eligibility check. You’ll be guided through a few short questions so we can direct you to the right specialist and assess how we can help.
You do not need legal representation to make a financial services claim. You can complain yourself at no cost and under FCA rules, the financial services provider must provide a response. If you feel this is unsatisfactory, you can complain to the statutory redress bodies, the FOS and FSCS who can award you compensation. This is a free service.
The information appearing within this website does not constitute legal advice and is provided for general information purposes only. No warranty, whether express or implied, is given in relation to such material, and we do not accept any liability for reliance on it.
Neglect Assist is a trading style of Wixted & Co Solicitors which is authorised and regulated by the Solicitors Regulation Authority (SRA) A copy of the SRA handbook can be obtained from www.sra.org.uk. Wixted & Co Solicitors, 57 Putney Bridge Road, London SW18 1NP.
Registered number 06243291. VAT number 788 6929 41.
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