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"One of the UK's leading specialists in financial mis-selling..."
The Times

 

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Who are we?

We are an award-winning team of solicitors who specialise in financial services professional negligence claims. We use our many years of experience and knowledge in this area to obtain and scrutinise documents from banks, building societies and IFA’s who may have mis-sold or mis-managed pensions or investments. Using our specialist knowledge of the law of contract and negligence and financial regulatory rules, we identify any breaches of these. We submit written complaints, detailing every allegation and are successful in most of our cases.

What do we do?

We are representing hundreds of clients who have suffered loss of capital or lost interest on such pensions and investments. We have recovered millions in compensation. Here is a summary of some recent settlements:

Why choose us

  1. We have over 10 years’ specialist experience in Financial Services Professional Negligence with 15 lawyers working exclusively on these cases.
  2. Our specialist knowledge results in very high success rates. Unlike claims submitted to the Ombudsman who only uphold up to 60% of pension and investment complaints*, if we take your case on and it is within time limits, we are successful on over 95% of our cases.
  3. We only operate on a No Win No Fee basis.
  4. We are leaders in pension and investment negligence law and are frequently asked by newspapers, TV and radio for commentary on this area of law. We also give lectures on our specialist work to other lawyers.
  5. We are pursuing several ground breaking group claims which if successful with change the law in this area.
  6. We are acting for dozens of clients in cases against particular pension operators and investment managers and separately, tax advisers.
  7. Our specialist knowledge of financial services negligence law significantly aids us in our other claims against non-financial professionals who are bound by similar duties for example, solicitors, accountants, architects etc.

* source: FOS quarterly complaints data 2016.

Received £52,000 - Mr & Mrs R & JJ of Gwent

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Mr and Mrs R and JJ of Gwent. They were retired and drawing money from their savings to live on and were advised by an IFA to put 70% of their savings into a stock market investment fund. They came to us and we took on their case and won them £52,000 in compensation from the IFA’s insurers to compensate for their lost capital and interest on the investment.

Read More >

View All Client Stories >

Received £56,000 - Mr DW of Gloucestershire

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Mr DW from Gloucestershire. He had a self invested personal pension (SIPP) and was advised by an IFA to place most of it into stock market investments. He lost money and came to us and we recovered for him £56,000 in lost capital and interest.

Read More >

Received £86,000 - Mrs Hazel Appleyard of Surrey

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Mrs Hazel Appleyard of Surrey (our client who spoke about her case on BBC radio). She had a private banking service with a major bank who placed most of her savings on high risk investments when she needed an income from the savings to supplement her pension. She suffered losses and we recovered £86,000 for her in lost capital and interest.

Read More >

Is this you?

  • Have you been sold a stock market or property investment when all you wanted and needed was an income for retirement or to safely save your money for your future retirement?
  • Has your pension or investment performed poorly because of bad advice, poor management or high fees?

How much am I entitled to?

If you are a low risk investor, you should have earned about 5%-6% interest per year on your pension or investment up to 2008 and about 3% interest per year after that. If you have not, you may have been mis-sold your pension or investment.

What do we charge?

We offer an absolute and guaranteed No Win, No Fee agreement, it’s that simple. If successful, we take a fee of up to 20% (plus 4% VAT) * Of the award of compensation. If unsuccessful, our clients pay us nothing.

* We reserve the right to apply a deduction in more complex or higher risk cases of up to 30% plus VAT. Typical examples might be where there are multiple parties to claim against, where time limits for claiming may have passed or new areas of law are tested.

What if my claim has already been rejected?

We will still look at this for you. We have taken on and been successful in many claims that have been rejected by banks and IFA’s and also rejected by the Financial Ombudsman Service.

What do I do now?

Call or email us. There is absolutely no obligation to proceed and if you tell us what’s happened, we will briefly explain if we think you have a claim and the procedure for filing a claim and the time limits that apply.

What if I only want advice now?

That’s not a problem, just call or email and we will advise you if you have a claim and the time limits that apply. You don’t have to proceed but we do hope that if you do decide to proceed later, you will think about using our services. We believe we offer an unrivalled service and have righted many wrongs for our clients. We have countless recommendations, commendations and “thank you’s” from our clients.

Watch a video testimonial from a happy client

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Received £52,000 - Mr & Mrs R & JJ of Gwent

pod1
Mr and Mrs R and JJ of Gwent. They were retired and drawing money from their savings to live on and were advised by an IFA to put 70% of their savings into a stock market investment fund. They came to us and we took on their case and won them £52,000 in compensation from the IFA’s insurers to compensate for their lost capital and interest on the investment.

Read More >

View All Client Stories >

Received £56,000 - Mr DW of Gloucestershire

pod1
Mr DW from Gloucestershire. He had a self invested personal pension (SIPP) and was advised by an IFA to place most of it into stock market investments. He lost money and came to us and we recovered for him £56,000 in lost capital and interest.

Read More >

Received £86,000 - Mrs Hazel Appleyard of Surrey

pod1
Mrs Hazel Appleyard of Surrey (our client who spoke about her case on BBC radio). She had a private banking service with a major bank who placed most of her savings on high risk investments when she needed an income from the savings to supplement her pension. She suffered losses and we recovered £86,000 for her in lost capital and interest.

Read More >

Have you been sold a stock market or property investment when all you wanted and needed was an income for retirement or to safely save your money for your future retirement?

Has your pension or investment performed poorly because of bad advice, poor management or high fees?

If you are a low risk investor, you should have earned about 5%-6% interest per year on your pension or investment up to 2008 and about 3% interest per year after that. If you have not, you may have been mis-sold your pension or investment.

Call or email us. There is absolutely no obligation to proceed and if you tell us what’s happened, we will briefly explain if we think you have a claim and the procedure for filing a claim and the time limits that apply.

That’s not a problem, just call or email and we will advise you if you have a claim and the time limits that apply. You don’t have to proceed but we do hope that if you do decide to proceed later, you will think about using our services. We believe we offer an unrivalled service and have righted many wrongs for our clients. We have countless recommendations, commendations and “thank you’s” from our clients.

We will still look at this for you. We have taken on and been successful in many claims that have been rejected by banks and IFA’s and also rejected by the Financial Ombudsman Service.

We offer an absolute and guaranteed No Win, No Fee agreement, it’s that simple. If successful, we take a fee of up to 20% (plus 4% VAT) * Of the award of compensation. If unsuccessful, our clients pay us nothing.

* We reserve the right to apply a deduction in more complex or higher risk cases of up to 30% plus VAT. Typical examples might be where there are multiple parties to claim against, where time limits for claiming may have passed or new areas of law are tested.

Testimonials Read More >
Neglect AssistMr Bennett
I never imagined that I would receive so much compensation and I have no hesitation in recommending you to friends and family for professional advice.
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Mrs Appleyard was awarded £86,000


BBC Radio Four's Moneybox programme featured an interview with Neglect Assist client Hazel Appleyard. Neglect Assist helped Mrs Appleyard to recover more than £86,000 from HSBC after it sold her the wrong investments.

Listen to the interview

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Recent Press Coverage >


  • Neglect Assist solicitor backs increase in FSCS compensation limit
  • Sunday Times: Ban the risky investments that sank my £900,000 pension
  • Neglect Assist solicitors tell BBC News that unregulated advisors are an increasing problem
  • Why you should NEVER gamble your pension on property funds
  • The seven ways to say goodbye to your precious pension pot
  • The high price of pension freedom – The Times highlights Neglect Assist concerns
  • Report: Pension reforms could attract fraudsters
  • Times: Neglect Assist says time limit ‘makes no sense’
  • Daily Mail: Neglect Assist secures £75,000 compensation for 75 year-old
  • Neglect Assist warns of overseas pension mis selling
  • Moneyweek: How to spot a dubious investment scheme
  • Neglect Assist warning over pension cold-callers
  • The Director: Neglect Assist Director’s views on pensions
  • ‘Fraudsters are the biggest risk’
  • A quick guide to pension scams and how to avoid them
  • We must shake off the caveman mentality – the Times
  • Check that an investment is regulated, Neglect Assist urges
  • This is Money: experts warn against putting nest eggs into ‘niche’ investments
  • Neglect Assist concerned by airport parking investment scheme
  • Neglect Assist issues warning after pension changes
  • Fund Web covers Neglect Assist parking investment concerns
  • Pension and investment mis-selling – what accountants need to know
  • Neglect Assist deals with ‘scores’ of pension scams
  • Warning over Budget pensions cut
  • Pensions allowance cut could create as many problems as it solves
  • Thinking about investing in Australian land? Think twice!
  • Beware of SIPP mis selling
  • Client awarded £86,000 talks to Moneybox
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